Return and Refund Policy

Absolutely — here’s the updated FAQ-style Return & Refund Policy with cash back instead of store credit, still clear, professional, and website-ready for Renew Resale:

All in-store, in-person purchases made at Renew Resale are final sale. We do not offer returns or refunds for secondhand items.

Our inventory consists of pre-owned and liquidation items that are often one-of-a-kind. Because of this, all items are sold as-is, and pricing reflects their condition and resale value.

Cash refunds are not guaranteed and are only considered in rare situations, at management’s discretion.

If a customer receives the wrong item or an item has a major defect that was not disclosed at the time of purchase, a cash refund may be issued after review.

A major defect is an issue that significantly impacts the use of the item and was not visible or disclosed at the time of purchase. Normal wear, cosmetic flaws, or minor imperfections are not considered defects.

Any issues must be reported within 48 hours of purchase and must include a valid receipt.

No. All items marked final sale, clearance, or sold as bulk or liquidation are non-refundable, with no exceptions.

Yes. We strongly encourage customers to inspect all items before checkout. Our staff is happy to answer questions or provide additional information prior to purchase.

This policy applies specifically to in-store, in-person purchases. Online order policies, if applicable, will be listed separately.

Please speak with a Renew Resale team member before purchasing if you have any questions—we want you to feel confident in your purchase.